Effective date: 26 May 2026
Our Privacy Policy explains our practices relating to the collection, use and disclosure of information, including personal information which we may collect from time to time.
We are committed to ensuring that your information is stored safely and responsibly. We are committed to complying with privacy laws which apply to us. The Privacy Act protects personal information and requires that we comply with the Australian Privacy Principles (APPs).
By visiting this website and purchasing products from The Licence, you acknowledge and agree to our:
You may contact us at any time for details regarding this policy. For any questions concerning your account, your personal information, or cookies, please email us at privacy@thelicence.com.au.
We collect the personal information of Learner Drivers which are provided to us, including your:
The Licence may pass these details on to Driving Instructors for the purpose of delivering driving lessons.
We collect the personal information of Driving Instructors, including your:
The Licence may pass on details to Learner Drivers for the purpose of undertaking driving lessons, including but not limited to a Driving Instructor's name, email address and telephone number.
This information is collected in a number of ways including through:
We may also collect data from other sources which may not always be obvious, such as through the use of “cookies”. We may also gather information from both online and offline data providers, which could include internet browsing behaviour, demographic data or interest-based data.
Where you provide us information about a third party, you warrant that you have the consent of that third party before providing us with that information.
We do not collect and we are not responsible for the collection or security of payment details. Payment information is processed and stored using third-party companies. Payment gateways and transaction processors (such as Stripe) require certain personal information to complete purchases. These providers operate under their own privacy policies. We recommend you read those policies to understand how your information will be handled. Before entering your personal details we suggest that you read and become familiar with the privacy policy for any third-party company.
The personal information you provide will be used to ensure our products are delivered to you and to provide offers, information and our products to you. We also use this information to improve and enhance our services and marketing efforts.
You have the right to inspect your personal information. You always have the right to request that we delete or correct the information held about you. If you wish to alter, access, remove or complain about breaches of the APPs, please email us at privacy@thelicence.com.au.
When you browse our website we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. We may also collect data regarding:
We use this data to determine your general geographic location so that we may provide location-specific content to you. We may use your information to assist in responding to complaints and enquiries. We may also investigate any possible breach of our Conditions, including fraud or illegal activities, with the use of your personal information.
With your permission, we may send you emails about our website, new products, and other updates. If we ask for your personal information for a secondary purpose such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If after you opt-in you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at any time by emailing privacy@thelicence.com.au.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
We may collect, hold, use and disclose your information for purposes which are within reasonable expectations or where permitted by law, to enforce applicable terms of use, or to protect against infringements to the rights or property of The Licence, our other customers and the public.
We may share your information with other companies, employees or independent contractors of The Licence for:
We may disclose feedback from Learner Drivers to Driving Instructors, or vice versa. We may disclose personal information collected for purposes which are incidental to the sale and promotion of our products to you.
We use other companies, contractors or agents to provide services to you including delivery, marketing, communications, legal services, debt collection, administration services, customer services, information technology providers, and payment methods to conduct transactions.
The third parties to whom we disclose personal information may be located within or outside Australia.
We take reasonable precautions and follow industry best practices to protect personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide credit card information, it is encrypted in transit using secure socket layer technology and stored using AES-256 encryption. We follow PCI DSS requirements and implement additional generally accepted industry standards to protect payment data.
Although we use commercially reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee that our systems will never be compromised. By providing personal information you accept this risk.
Cookies are small text files stored on your device that help the website identify and track visitors. Cookies do not harm your device and contain only text.
We use remarketing, Google display advertising, network impression reporting, DoubleClick campaign manager integration, and Google Analytics demographic and interest reporting. Third-party vendors, including Google, may show our ads across the internet. We and third parties use first-party and third-party cookies to inform, optimise, and serve ads based on past visits to our site and to report how ad impressions relate to site visits.
You can opt out of Google Analytics for display advertising and customise Google display network ads through Google Ads Settings. You may also use browser or device settings and industry opt-out tools to limit targeted advertising.
We may modify this Privacy Policy at any time. Changes take effect immediately upon posting on our website. We will update the effective date when we make material changes. If we make material changes, we will notify you on this page so you can review what information we collect, how we use it, and under what circumstances we disclose it.
If our business is acquired, merged, or sold, your information may be transferred to the new owner so that we may continue to provide products and services to you.
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. Please read the privacy statements and terms of any site you visit before providing personal information.
If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@thelicence.com.au.